1. Introduction
Welcome to Apartments Chania (“we”, “us”, “our”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you visit or use our website apartments-chania.gr, or interact with us (e.g. bookings, contact forms).

2. Data We Collect
We may collect and process the following categories of personal data:

• Identity / Contact Data: name, address, phone number, email address.

• Booking Data: information related to your reservation (dates, number of guests, room type, special requests).

• Payment Data: transaction / billing details (card information, billing address) — processed by third‐party payment processors.

• Technical / Usage Data: IP address, browser type, operating system, pages visited, time & date, referring URL, etc.

• Communications Data: any messages you send to us (e.g. via contact or inquiry forms), feedback, reviews.

3. How We Use Your Data
We use personal data for purposes including (but not limited to):

• To process and manage your booking

• To communicate with you (confirmations, updates, respond to inquiries)

• For billing, invoicing, and payments

• To improve our website and services (analytics, usage statistics)

• To comply with legal obligations (e.g. tax, record keeping)

• For direct marketing (if you consent to receive promotional messages)

4. Legal Basis for Processing
We rely on one or more of the following legal bases:

• Contract: to fulfill our contract with you (e.g. booking)

• Legitimate interests: for example, improving our services, fraud prevention, analytics

• Consent: where you have given consent (e.g. for marketing communications)

• Legal obligation: to comply with laws and regulations

5. Data Sharing & Disclosure
We may share your personal data with:

• Service providers and partners (e.g. payment processors, booking engines, IT/hosting providers)

• Legal or regulatory authorities when required by law

• Our affiliates or agents assisting with operations

• Prospective buyers or successors in the event of a sale or merger

6. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our policies.

7. Security
We use administrative, technical, and physical measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

8. Your Rights
Depending on your jurisdiction, you may have rights such as:

• Right to access the personal data we hold about you

• Right to correct or update your data

• Right to erasure (“right to be forgotten”)

• Right to restrict or object to processing

• Right to data portability

• Right to withdraw consent (where relevant)

• Right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us (see “Contact Us” below).

9. International Transfers
If we transfer your data outside the European Economic Area (EEA), we will ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses).

10. Children
Our services are not directed to children under 16. We do not knowingly collect personal data from minors under 16.

11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. The “last updated” date will appear at the top of the policy. We encourage you to review this periodically.

12. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, you may contact us at:
Email: info@apartments-chania.gr